Shipping policy

This policy explains how Mai Studio delivers digital products and ready-made Shopify stores.

Digital Products

Digital products may be delivered through a download link, email, or another method specified on the product page.

Because some orders are handled manually, delivery may not be instantaneous. Any stated delivery estimate will be communicated before or during purchase.

Ready-Made Shopify Stores

Each store listing describes the included deliverables and the expected handover process.

After payment has been verified, Mai Studio will coordinate the agreed delivery or store-transfer process with the buyer. Delivery timing depends on the package, the required information, and any applicable platform requirements.

A ready-made storefront does not automatically include a domain, paid theme licence, supplier account, product inventory, payment gateway, business registration, or third-party subscription unless expressly stated.

Custom Services

Project start dates and completion timelines are agreed individually. Delays may occur if required information, content, approvals, or access details are not provided on time.

Access Problems

If a download link does not work or an agreed deliverable is missing, contact Mai Studio with your order information so the issue can be investigated.