Refund policy

At Mai Studio, we aim to provide clear product descriptions, transparent service terms, and a positive customer experience.

Digital Products

Due to the nature of digital products, purchases are generally non-refundable once the product has been delivered, downloaded, or accessed, except where a refund is required by applicable law or where the product is defective, inaccessible, or materially different from its description.

Please review product descriptions and included deliverables carefully before purchasing.

Ready-Made Shopify Stores

Please review the store preview, product description, price, and included deliverables before confirming your purchase.

Once a store has been transferred or access has been provided, refunds are generally not available for a change of mind, except where required by applicable law.

If a store cannot be delivered as agreed or has a material issue, contact us so we can review the situation and determine an appropriate remedy.

Custom Services

Custom Shopify development, redesign, and creative services are governed by the agreed project scope and payment terms.

Any cancellation, refund, or payment for work already completed will be handled according to the written agreement and applicable law.

Damaged, Missing, or Inaccessible Deliverables

If you experience a problem with a purchase, contact us with your order details and a description of the issue. We will investigate and work toward an appropriate resolution.