Privacy policy

Mai Studio respects your privacy and is committed to handling personal information responsibly.

Information We Collect

Depending on how you interact with our website, we may collect information such as your name, email address, contact details, order information, project requirements, and information you voluntarily submit through forms or messaging services.

Our website platform and enabled services may also collect technical information, such as device details, browser information, and website usage data.

How We Use Your Information

We may use personal information to:

Respond to inquiries and project requests.
Process and manage orders and payments.
Deliver digital products and agreed services.
Coordinate store transfers and project handovers.
Provide customer support.
Maintain website security and comply with legal obligations.

Payments

Where payments are arranged manually, we may receive payment confirmations or transaction details needed to verify a payment. Do not send passwords, card security codes, or other unnecessary sensitive financial information through messaging services.

Payments may be handled by third-party providers, subject to their own privacy policies.

Sharing Information

We may share relevant information with service providers necessary to operate our website, process orders, deliver services, or meet legal obligations. We do not sell personal information as a business model.

Cookies and Third-Party Services

Our Shopify website and enabled integrations may use cookies and similar technologies. Third-party services operate under their own terms and privacy practices.

Data Retention and Security

We retain information for as long as reasonably necessary for business, contractual, security, and legal purposes. We take reasonable measures to protect personal information, although no online system can guarantee absolute security.